How can we help?
Contact us
Email hello@torsn.com. We usually reply within 2 business days.
Please include your device model, iOS or Android version, the board or mode you were playing, and your account reference if it is about your account. Never send passwords.
Common questions
The game says it cannot connect
Name More! checks every answer on our server, so it needs an internet connection. Check that your Wi-Fi or mobile data is working, then tap Try again. If it still fails, email us with your device model and the time it happened.
My answer should have counted
Try the most common spelling or name. The game accepts many spellings, plurals, and small typos, but it is strict about near-misses on purpose, because accepting a wrong answer would be unfair to other players. If you are sure an answer is missing, email us with the board name and what you typed. Reports like that help us improve the answer lists.
How does scoring work?
Every answer has a rarity based on how many players find it: Common, Rare, Epic, or Myth. Rarer answers are worth more. In multiplayer, claiming an answer before the other players also counts.
How do I play with friends?
Open Friends in the app and create a room. Share the invite link or the six-character room code. Your friends open the link, or open Friends in the app, choose Enter your room code, and type it in.
I got a new phone and my progress is gone
If you linked an available sign-in provider on your old device, use that provider in Account to load your saved game. An unlinked guest profile cannot be recovered after uninstalling the app or losing the device.
Where do I find my account reference?
In the app, open Settings → Account → Privacy & data. Your account reference, a long code, is shown there. Keep a copy and include it when you contact us about your account.
Delete your account and data
In the app, open Settings → Account → Privacy & data → Delete my data. Deletion from the active database is immediate; nightly backups may retain deleted database data for up to 30 days. If you no longer have the app, use the account deletion page.